Privacy policy

Controller

Ridemeister GmbH, Badenerstrasse 580, 8048 Zurich, privacy@blackdoormobility.ch.

Data we process

For a booking: name, email, phone number, pickup and drop-off address, date and time, flight number, number of guests and bags, notes to the chauffeur and payment status. We never receive card details; the payment provider processes them directly.

Purpose

We use the data to plan, carry out and bill your ride, send you confirmations and inform your chauffeur. We do not sell data and send no marketing without your consent.

Service providers

• Stripe (payments), Ireland/USA
• Google Maps Platform (address suggestions while typing, distance and drive time), USA
• Resend (sending emails), USA
• Google Workspace (email), Ireland/USA
• Clerk (sign-in for chauffeurs and dispatch), USA
• Neon (database), EU/USA
• Vercel (website hosting and cookie-free visitor statistics), USA

Transfers abroad

Some providers process data in the USA or the EU. We rely on the Federal Council's adequacy decisions or on standard contractual clauses.

Retention

We keep booking and billing records as long as statutory retention rules require (usually 10 years).

Business contacts

We contact hotels, clinics, travel agencies and other businesses at their publicly listed business address to propose working together. For this we keep the company name, place, public contact details and the history of our correspondence. A short reply is enough and we will not write again; on request we delete the details.

Your rights

You can ask what data we hold about you, have incorrect data corrected and have data deleted unless we must keep it by law. Write to privacy@blackdoormobility.ch.

Cookies

This website only uses technically necessary cookies, for example for chauffeur sign-in and to remember the language you chose. To pick a language automatically on your first visit, we look at your browser language and the country you connect from; nothing is stored. We use no advertising or tracking cookies.

Maps

Once a price is calculated, and in the tour planner, we show the route on a map. For this your browser loads map images from OpenStreetMap (OpenStreetMap Foundation, United Kingdom), which receives your IP address and the map area shown. Addresses and routes are calculated with Google Maps Platform (Google Ireland Ltd.), which receives the addresses you enter or the points you set on the map.

Where bookings come from

To know which ads and partners bring bookings, the booking form keeps in your browser for the length of your visit (sessionStorage, not a cookie) which page and link brought you here, for example a Google ad or a partner hotel. This is stored with your request, contains no personal data and is not shared with third parties.

If you arrive through a partner's link, your browser keeps only that partner's identifier for a limited time (localStorage, no cookie), so the booking is attributed correctly.