Terms and conditions
These terms apply to all rides booked with BlackDoorMobility, a service of Ridemeister GmbH. The German version prevails.
1. Contract
The contract is concluded when you pay online and we confirm the booking by email. Requests by phone or email become binding only with our written confirmation.
2. Prices
The fixed price shown at booking applies, in CHF including VAT. It covers the booked route or duration, motorway and parking fees, and the waiting time below. Extra stops, detours at your request or longer waiting can be charged; we tell you first.
3. Waiting time
For airport pickups we wait 60 minutes after the actual landing free of charge, elsewhere 15 minutes after the agreed time.
4. Cancellation
Up to 24 hours before pickup you can cancel free of charge with a full refund. For later cancellations or no-shows the full price is due. We review exceptions case by case. Special periods (such as WEF week in Davos) may have a special rate and a longer free-cancellation period; you see both before booking and in your confirmation.
5. Passenger obligations
The number of guests and bags must be correct. If the luggage does not fit the booked car, we may refuse the ride or provide a larger car at extra cost. Smoking is not allowed; cleaning costs may be charged for soiling.
6. Liability
We are liable for damage we cause intentionally or through gross negligence. We are not liable for delays due to force majeure, weather, accidents or road closures. Mandatory legal provisions remain reserved.
7. Governing law and jurisdiction
Swiss law applies. Place of jurisdiction is Zurich, unless mandatory provisions, in particular consumer protection, provide otherwise.