1. Introduction

Blackdoormobility ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, and transportation services ("Services").

By using our Services, you agree to this policy. If you do not agree, please stop using our Services.

2. Information We Collect
3. a) Information you provide

• Full name
• Phone number and email address
• Payment information (processed by secure third-party provider — we do not store full card details)
• Pickup and drop-off addresses, ride history, time and date of trips
• Communication with support, feedback and ratings

1. b) Information collected automatically

• Device and app data: operating system, IP address, app version
• Location data needed for pickup, navigation, and safety
• Cookies and analytics data improving app functionality and experience

3. How We Use Your Information

We use your information to:

• Provide and operate taxi and ride-hailing services
• Process payments and prevent fraud
• Improve app performance and customer experience
• Communicate about bookings, support, and updates
• Comply with legal obligations and assist law enforcement if required

4. Sharing Information

We may share information with:

• Drivers (only necessary trip details)
• Service providers (payments, maps, hosting, analytics)
• Law enforcement when required by law
• In case of company merger or transfer (with notice where required)

We do not sell personal data.

5. Cookies & Tracking

We use cookies and similar technologies for:

• Security
• Analytics
• App performance

You may disable cookies, but some features may not work properly.

6. Location Data

We collect real-time location to:

• Match passengers with nearby drivers
• Provide navigation
• Ensure safety and service quality

You can manage location permissions in device settings; however, disabling them may affect service functionality.

7. Data Retention

We keep user and ride information as long as the user actively uses our Services.
If your account becomes inactive, data will be retained only for legally required periods (e.g., accounting, fraud prevention, legal obligations). After that, it will be securely deleted.

8. Security

We apply technical and organizational measures to protect your data, such as encryption and secure servers. While we strive for high security, no system is 100% secure.

9. Third-Party Services

We use trusted service providers such as:

• Mapping/navigation platforms (e.g., Google Maps)
• Payment platforms (e.g., Stripe)
  These providers have their own privacy policies.

10. International Transfers

Your data may be stored or processed in other countries. We ensure that appropriate protections are applied.

11. Changes to this Policy

We may update this policy when necessary. The latest version will always be available with a new effective date.